An Official Web Site for New Hampshire Government
Consumer
Consumer
Regulatory
Safety
Electric
Gas & Steam
Telecom
Water & Sewer
General Information:
skip nav 
Filing a Complaint
Understanding Your Utility Bill
Managing Your Natural Gas and Electric Utility Bills
Paying Your Utility Bill
Interest Rate for Your Utility Deposit
Winter Disconnection Rules for Electric, Gas and Steam Customers
Energy Codes
Electric Information:
Electric Assistance Program
Core Energy Efficiency Programs
How Much Energy Do I Use
Environmental Disclosure FAQs
Environmental Disclosure Labels
Choosing an Energy Supplier
Gas Information:
Gas Assistance Program
Energy Efficiency Programs
Telecom Information:
Lifeline Assistance Program
Choosing a Long Distance Carrier
Detariffing
Pre-Paid Phone Cards
Cramming
Cellular Phones
Pay Phone Calls
Water Information:
Water Conservation Tips
Water Quality Information
Assistance Programs:
Fuel Assistance
Community Action Agencies
General Assistance Information

Rules
Tariffs
Communities Served
Regulated Companies
Links
  - Links Disclaimer
   
 

Looking for information about your utility service? The Commission’s Consumer Affairs Division can help you find the answers. Every day changes occur in utility services, technology and public policy that affect you, the consumer. Timely information enables you to take advantage of new utility services and programs, avoid the pitfalls of scams, and become a smart consumer when it comes to paying bills and getting the best service from your utility.

The Consumer Affairs Division can assist you in many ways. In addition to providing you with up-to-date information about your utility service and changes in the utility industry, we can help resolve disputes between you - the consumer - and regulated utility companies and utility service providers including electric, natural gas, telephone, water, sewer and steam providers. We can also provide you with other valuable information. The Consumer Affairs Division:

  • acts as a mediator to help resolve disputes between customers and regulated utility companies
  • assists you in setting up payment plans for your utility bill
  • provides rules and regulations governing utility companies
  • provides information about public hearings and how you can participate
  • provides information regarding Commission proceedings
  • provides tips on energy conservation

While the Consumer Affairs Division can assist you in many ways, please be aware that we do not provide direct financial assistance for bill payment. The Commission does not regulate providers of cable service, cellular service or paging services, propane gas providers, heating oil companies, or internet service providers. Additionally, the Commission does not have jurisdiction over co-operative or municipal utilities.

Even though recent laws have reduced the way some telephone companies are regulated, the NHPUC Consumer Affairs Division may still be able to assist you in resolving your complaint with your telephone service provider.