General Description of Business

This score represents information regarding the percentage of installation appointments missed by Brooks Fiber. Brooks Fiber notes that this measure is not necessarily an accurate depiction of a carrier's actual on-time installation performance. A carrier's performance score may be skewed by one or two missed appointments if the total number of installation appointments is small.

Brooks Fiber's score in this quality of service area does not represent information regarding the average number of days to complete an installation request or information regarding the percentage of repair appointments missed. With respect to the average number of days to complete an installation request, to the extent this measure pertains to single line, residential service, Brooks Fiber does to provide residential local service in New Hampshire and, thus, cannot provide any information on this measurement at this time. While Brooks does serve business customers in New Hampshire, such customers typically order multiple lines or the addition of multiple lines pursuant to a negotiated installation date. As for the percentage of repair appointments missed, Brooks Fiber's systems do not track repair appointments at this time.