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Kearsarge Telephone Company
d/b/a TDS Telecom
173 Main Street
New London, NH 03257
(603) 526- 9911
Fiscal Year 2005
General Description of Business |
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TDS Telecom is a national communications provider with a distinctive difference. We provide local phone service to rural and suburban communities nationwide as well as leading edge business technology. We remain accessible and accountable to our customers and we support the communities we service. At TDS Telecom, customer service isn’t just doing what we can to make the customer happy…it’s doing ALL we can. |
| Quality of Service Scores |
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Scores are compiled from information submitted by the carrier to the Public Utilities Commission, with 3 being the highest score and 1 being the lowest. Narrative explanations have been furnished by the carrier. |
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Score |
Narrative explanation of special circumstances and exceptions reflected in data reported by the carrier: |
Responsiveness:
This score represents information regarding the average number of days to complete an installation request, the percentage of installation appointments missed and the percentage of repair appointments missed.
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3 of 3 |
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Accessibility:
This score represents the average answer time of a call to repair (in seconds) and the percentage of repair calls that are abandoned.
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2 of 3 |
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Reliability:
This score represents the percentage of service outages lasting longer than 24 hours and the average completion time for all repair requests (in hours).
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3 of 3 |
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