Understanding Your Utility Bill

With the introduction of competitive providers in the telecommunications, gas and electric industry, consumers may find it increasingly difficult to make sense of the various rates, fees and charges that appear on their bills. How can you make sure your utility bill is accurate?

• Carefully review your bill each month.
• Question and investigate any charges that you don’t understand.
• Read all flyers and additional materials included with your bill.

Many of our utilities provide information on understanding your utility bill right on their websites. Links to those sites are shown below. In addition, the Federal Communications Commission’s website provides valuable information to consumers on reading and understanding a telephone bill.

Electric

• Eversource Energy (formerly PSNH)
  https://www.eversource.com/content/nh/residential/my-account/billing-payments/about-your-bill/understanding-my-bill
• Liberty Utilities
  https://new-hampshire.libertyutilities.com/concord/residential/my-account/my-bill/view-bill.html#navbar-my-account-main-residential
• Unitil
  http://unitil.com/energy-for-residents/billing-payments/sample-residential-energy-statement
  

Gas

• Liberty Utilities
  https://new-hampshire.libertyutilities.com/concord/residential/my-account/my-bill/view-bill.html#navbar-my-account-main-residential
• Unitil
  http://unitil.com/energy-for-residents/billing-payments/sample-residential-energy-statement

Telephone

• Federal Communications Commission
  https://www.fcc.gov/consumers/guides/understanding-your-telephone-bill
• Granite State Telephone
  https://www.mygsc.com/wp-content/uploads/2017/12/A-New-Look-for-Your-Bill_for_Web.pdf
• TDS Telecom
  https://tdstelecom.com/support/account/make-payment-view-bill-online.html